Frequently Asked Questions

1. When do we need to pay?
   We require payment in advance to reserve a bar or sampling unit for specific dates, to book delivery / collection logistics, and to send artwork to print. For regular customers we are happy to negotiate payment terms / work off Purchase Orders.

2. Can we brand your bars?
   Yes, click on ‘Learn More’ next to the bar in question for options and prices. You will need to provide artwork in print ready PDF format.

3. When do you need artwork?
   We like to have artwork 10 working days in advance of your activation start date. If artwork is provided less than 5 working days before the event a 25% surcharge will apply. Within 3 working days, the surcharge is 50%.

4. Do you deliver and collect at any time?
   Yes, give us a delivery / collection window and we will be there. Very unsocial night time deliveries / collections (2300 - 0700) will attract a surcharge of 25%.

5. Do you deliver up / down stairs?

   Our standard delivery is to ground level with one delivery person. If you require us to negotiate stairs we may require a second person. Either the client can provide this second pair of hands, or we can charge for an additional delivery person. You must let us know 5 working days in advance of delivery if you require us to provide 2 delivery people.

6. What is the production lead time when buying rather than hiring a bar or sampling unit?

   Usually 4-6 weeks depending on how busy we are.

7. What is your cancellation / refund policy?

   When a customer cancels a booking at short notice, we are unlikely to be able to re-hire the bar or sampling unit you have reserved. As such, bookings are usually non-refundable, and any refunds or credits are entirely at our discretion. No refund will be given for cancellations within 7 days (168 hours) of the agreed delivery time & date.